Whether it is exploring the impact of an improvement programme or assessing the suitability and sustainability of an innovative product, we can support you at every stage – from planning an evaluation to data analysis, report writing and infographics to tell the story.

Evaluations seek to provide a critical assessment through various robust and real-world processes to understand whether an aspect of healthcare (product, pathway or other solution) meets its objectives. We look at effectiveness, efficiency, acceptability, equity, and feasibility among other factors. Whilst our approach follows scientific processes and regulatory bodies, we are unique in understanding real-world settings through our partnerships with STPs, patients and healthcare staff.

Via an evaluation into practice we direct companies across four key stages:

  1. Need articulation with a thorough focus on healthcare need and how the innovation meets that need
  2. Sign posting by understanding the key mobilisation requirements, supporting them with commissioners or setting benefits realisation time frames
  3. Real-World Validation by validating key clinical, technical, practical and financial aspects of their company highlighting key monetary, health and social outcomes
  4. Spread and Adoption by enabling quality improvement and demonstrating fitness in the NHS, or appropriateness of site and buyer.
Through using multiple types and sources of data, we ensure that the data analysis offered by the Insights team provides a comprehensive, all-encompassing view of a project.

The team collects qualitative data through numerous methods, including questionnaires, interviews and focus groups. Various methods of qualitative analysis are considered for each project, such as thematic analysis or interpretative phenomenological analysis, to identify common themes within the data, and individual and shared meanings.

Discussing the findings alongside quantitative data and health economic analyses ensures a holistic evaluation, providing further breadth to the recommendations and findings that are presented.



Forward Clinical is a clinically secure communications platform designed by doctors for use in the NHS.

Its instant messaging function, which is EU GDPR compliant, offers time and cost savings for clinical staff, and supports improved handover, filing and patient outcomes.

KSS AHSN was commissioned to evaluate the impact of the various pilot sites, but also to indicate the potential financial and social outcomes of a regional and a national roll-out.

The team designed a tool to collect relevant data, and it is currently building health economic models and drafting an evaluation report with recommendations on most value-added uses of the application, most relevant target populations, focus areas, partnerships and pricing recommendations.

Our insights will provide suggestions for improvement to the Forward team including further tailoring of features for specific population suffering from communication inefficiencies. Our analysis should further support the company in rolling out to broader regional and nation-wide sites.


Bringing subjects together into a compendium of information can be essential to catalogue and explain assumptions made, present findings and discussion points, and set out the evidence and approach undertaken to draw a conclusion. KSS Insights focus on the audiences and will adapt the requirement to their needs, be it simple 2-page infographic or a detailed thorough report.

KSS Insights has extensive experience of writing clear, accessible reports for a range of stakeholders, including small and medium sized enterprises, governmental bodies, local authorities, Trusts, CCGs, charities, networks and other healthcare bodies.



Through KSS AHSN’s End-of-Life Care (EOLC) programme, Pilgrims Hospice in Kent has been funded to provide care home and hospice staff with training on initiating discussions with residents on Advance Care Plans (ACP).

ACPs provide the basis for delivering person-centred care at end of life, ensuring that an individual’s wishes and preferences are recorded and respected.

KSS AHSN is supporting the training delivery team on evaluating the training process, its uptake and feedback from participants.

With a primary focus on qualitative data, we are engaging with care homes to record case studies, and further explore the potential benefits of the training.

Our report and infographic document will support the training team in raising awareness of the potential impact of ACP training.


The Insights function works alongside its wider organisation to conduct Real World Validation of recently developed health products and programmes.

Exploring the clinical, technical, practical and financial factors of the solution in a real-world scenario enables a holistic evaluation as to how the product may operate within its intended setting.

The team captures insights at several stages of a solution’s pilot, from implementation through to impact, to identify where best the product may be implemented in the system. 

Building upon a mixed method approach the team incorporates health economic modelling, quantifying expected health and financial benefits and costs amongst several scenarios to inform decision making.

Findings from the Real-World Validation are utilised by the team to identify how the innovation may spread, highlighting appropriate areas for further adoption.



Locum’s Nest is an app that enables doctors to find locum work across healthcare organisations, removing the need for an agency.

The reliance on agencies to fill shifts cost the NHS £240 million in commission fees in 2017. Through using the flat rate fee offered by Locum’s Nest, the NHS could potentially have a net saving of £200m in commission fees alone.  Previous pilot sites using Locum’s Nest have reported savings in medical spend, positive staff feedback and significant improvements in shift fill-rates. 

KSS AHSN has been commissioned to evaluate upcoming pilot projects, including focus on the business-case of the technology, staff uptake, and benefits to patients and staff. 


A mix of quantitative and qualitative data analyses will provide a holistic evaluation, which will include:

  • Health economic analyses to identify the return on investment of the product both on financial and social outcomes
  • A budget impact model to enable a user-friendly understanding of the product’s financial impact in future pilot sites

An evaluation report to identify findings and provide recommendations to the company for future spread and adoption.